[This post is part of "Things to Consider Before Purchase" blog series.]
Your internal users are the folks who will be using the product on a day to day basis – generally speaking your office staff. Understanding their collective abilities to comprehend various technologies must play a heavy role in the decision- making process.
Also consider the required functionality and its usability as it applies to the end-users. Nothing is worse than deploying a solution that should add tremendous efficiency where end-user can’t quite grasp how to use the technology and the spend becomes a tremendous waste of effort and money.