Complete technology solutions at a fixed cost.
Proactive management of your entire technology platform at a fixed cost. Many companies operate under what is known as a break-fix model when it comes to their technology support. Meaning updates or repairs are done only when a system goes down, not before.
Managed Services proactively monitors all or some of the components of a network – Servers, Workstations, Routers, all endpoints of the system, even the telephone lines. When an issue arises, it is handled immediately by our remote help desk. If the problem can’t be resolved remotely, an engineer is quickly dispatched to the site.
Not only are potential issues resolved immediately but proactive maintenance is performed routinely. Our Help Desk Engineers are experts at understanding the customer’s environment and know exactly patches and updates need to be pushed out to the various critical components of your network.
Let Alternate Solutions create a customized solution for your organization.
Let us worry about your technology so you don’t have to!!
- 24×7 monitoring
- Escalation & basic fixes
- Event log monitoring
- Back-up log checks
- Anti-virus log checks
- Server Availability
- Service Availability monitoring
- Monitoring for DNS, DHCP, and TS etc
- Basic response time monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Patch Assessment & management
- Service pack updates
- Log maintenance (both OS and Exchange)
- Virus definition & prevention
- Server tuning & cleaning
- Low priority services
- All calls related to server issues or application issues